Reservation

• A confirmation of your reservation details will be sent via text message.
• To confirm/modify/cancel your reservation, click “real-time make/check reservation” and refer to “check reservation details” at the top. If you made your reservation via Naver, please refer to Naver to check or modify your details.

Rates

• Room rates may vary by date. See real-time room reservations to find room prices.
• Restaurant and other facilities are subject to change in cost according to operation conditions of the resort.
• (All room rates are VAT-inclusive)

Reservation and inquiries

• If you have any inquiries, you can get detailed information from the person in charge.
  - Tel : 1544-7797
  - E-mail : reservation@thenresort.com

Modify or cancel reservation

• Refer to refund policy below to modify or cancel your reservation.
  - Before 18:00 3 days prior to check-in : 100% refund
  - Before 18:00 3 days prior to check-in ~ before 18:00 2 days prior to check-in: 30% cancellation fee of at least 1 room rate
  - 18:00 ~ before 18:00 1 day prior to check-in: 70% cancellation fee of first night of accommodation
  - After 18:00 1 day prior to check-in or no-show: 100% cancellation fee for first night of accommodation
• If the reason for no-show is of public transportation failures such as complications with the train or with aircraft, or due to extenuating circumstances outside of customer responsibility, cancellation fee will be waivered accordingly.

Parking

• Parking lot on ground floor is available for use.

Check-in/out

• Check-in 15:00 PM
• Check-out 11:00 PM
• smoking is prohibited in all rooms

Alert

• Cooking is prohibited in room.
• According to National Health Promotion Act, smoking in non-smoking premise on resort will result in fine up to KRW 100,000.
• Pets are only permitted in pet-friendly rooms.
• Minors unaccompanied by adults must submit accommodation compliance letter and other supporting documents.
• Please be mindful of other guests and refrain from creating unreasonable noise and excessive use of alcohol or entertainment.